United States home: publications: drake business review

publications > drake business review

Articles
Whitepapers
Research
Drake Business Review
Drake Profit Review
Subscriptions

Welcome to Drake's publications library.
This extensive knowledge centre has been created for our clients and partners to access critical business information. Here you will find research and business advice on essential issues in human resources, management and leadership, training and development and improving businesses productivity.

Subscribe to the Drake Business Review - click here

Volume 3, Number 1

In this issue:
	Why you should care what your customers are saying. Each dissatisfied customer tells at least 10 people they know about their experience with your business. With today’s web-based social mediums and global reach, that ‘web chatter’ can obliterate your company image in a heartbeat. 8 simple ways to overhaul performance reviews Learn how 8 simple methods to revamping your performance reviews process can completely transform your corporate culture. Organizations should also love rewards How top organizations embrace ‘rewards’ to succeed at attracting top performers with high potential and those with scarce skills. Eleven reasons to try 'FeedForward' How 'FeedForward' leverages infinite future opportunities and, as a developmental tool, is more expansive and dynamic than feedback. How to deal with difficult employees A simple strategy designed to cease inappropriate behaviour by aiming for continuous improvement rather than trying for instant success.

In this issue:

Why you should care what your customers are saying.
Each dissatisfied customer tells at least 10 people they know about their experience with your business. With today’s web-based social mediums and global reach, that ‘web chatter’ can obliterate your company image in a heartbeat.
8 simple ways to overhaul performance reviews
Learn how 8 simple methods to revamping your performance reviews process can completely transform your corporate culture.
Organizations should also love rewards
How top organizations embrace ‘rewards’ to succeed at attracting top performers with high potential and those with scarce skills.
Eleven reasons to try 'FeedForward'
How 'FeedForward' leverages infinite future opportunities and, as a developmental tool, is more expansive and dynamic than feedback.
How to deal with difficult employees
A simple strategy designed to cease inappropriate behaviour by aiming for continuous improvement rather than trying for instant success.

+ more

Volume 2: Number 3

In this issue:
	Seven Strategies for Building a Great Team Organizations with consistently high performance retain their top leaders and key performers far longer than those with poor performance. Find out how to build a team that gets results with these 7 strategies. Engaging Employees to Retain Customers Are your employees aligned with your companies mission and priorities? Find out how to achieve a 22% improvement in employee performance using employee engagement best case practicies. The Onboarding Stages Critical for Employee Retention How fast do your new employees become key contributors? Does your organization proactively build relationships with new talent? Make sure your not turning your carefully recruited talent into another turnover statistic. The Secrets of Delegating Successfully Learn how delegation can propel yourself and your team to greater heights. Increase your productivity by learning how to delegate successfully while still maintaining the level of control you need. Strategic Planning: Don’t be Myth Led Do your employees feel ownership for your strategic plan? Does every level of your organization think the company is making wise decisions? Do these things matter? It’s time to cut through the myths surrounding strategic planning. Engaging employees through periods of layoffs Proven strategies to keep employees engaged and highly committed during times of economic volatility.

In this issue:

Seven Strategies for Building a Great Team
Organizations with consistently high performance retain their top leaders and key performers far longer than those with poor performance. Find out how to build a team that gets results with these 7 strategies.
Engaging Employees to Retain Customers
Are your employees aligned with your companies mission and priorities? Find out how to achieve a 22% improvement in employee performance using employee engagement best case practicies.
The Onboarding Stages Critical for Employee Retention
How fast do your new employees become key contributors? Does your organization proactively build relationships with new talent? Make sure your not turning your carefully recruited talent into another turnover statistic.
The Secrets of Delegating Successfully
Learn how delegation can propel yourself and your team to greater heights. Increase your productivity by learning how to delegate successfully while still maintaining the level of control you need.
Strategic Planning: Don’t be Myth Led
Do your employees feel ownership for your strategic plan? Does every level of your organization think the company is making wise decisions? Do these things matter? It’s time to cut through the myths surrounding strategic planning.
Engaging employees through periods of layoffs
Proven strategies to keep employees engaged and highly committed during times of economic volatility.

+ more

Volume 2: Number 2

In this issue:
	The five domains of high corporate performance What are high-performance organizations like? What do they do differently? Is there a secret recipe that allows them to outperform their competition? Common myths about employee motivation Motivating employees is extremely important to managers and supervisors, but despite its importance, several myths persist. Improve your listening skills You devote about 40 to 45 percent of your working hours to listening. However, listening is a skill, and if you have not taken steps to improve it, you listen at only 25 percent efficiency. Don’t leave your corporate reputation to chance Many companies leave customer perceptions completely to chance. They are so entrenched in their business and the services and products they sell that they lose sight of one of the most important factors of sustainability — their reputation in the minds of their customers. Intellectual capital: appreciate or you will depreciate Understanding what psychological and organizational factors influence the appreciation and leveraging of intellectual capital should be the first task of any organization.

In this issue:

The five domains of high corporate performance
What are high-performance organizations like? What do they do differently? Is there a secret recipe that allows them to outperform their competition?
Common myths about employee motivation
Motivating employees is extremely important to managers and supervisors, but despite its importance, several myths persist.
Improve your listening skills
You devote about 40 to 45 percent of your working hours to listening. However, listening is a skill, and if you have not taken steps to improve it, you listen at only 25 percent efficiency.
Don’t leave your corporate reputation to chance
Many companies leave customer perceptions completely to chance. They are so entrenched in their business and the services and products they sell that they lose sight of one of the most important factors of sustainability — their reputation in the minds of their customers.
Intellectual capital: appreciate or you will depreciate
Understanding what psychological and organizational factors influence the appreciation and leveraging of intellectual capital should be the first task of any organization.

+ more

Volume 2: Number 1

In this issue:
	Stumbling to the top Practical advice on how to help yourself and those you lead accelerate their ability to deliver results when assuming a new role. Make the competition irrelevant By creating vast Blue Oceans of uncontested market space and opportunity, businesses learn to thrive, not just survive. Excel in conflict resolution Resolving conflict doesn`t come easily to many people. Learn how discussion and debate can generate creative, innovative approaches to issues or decisions. Rebuilding HR to add value As the pressure increases for organizations to do more with less, the need to transform HR is becoming ever more important. Virtual teams - your competitive advantage Virtual teams are linked by collaborative technologies, work interdependently and share responsibility for their outcomes. Learn how to make them thrive!

In this issue:

Stumbling to the top
Practical advice on how to help yourself and those you lead accelerate their ability to deliver results when assuming a new role.
Make the competition irrelevant
By creating vast Blue Oceans of uncontested market space and opportunity, businesses learn to thrive, not just survive.
Excel in conflict resolution
Resolving conflict doesn`t come easily to many people. Learn how discussion and debate can generate creative, innovative approaches to issues or decisions.
Rebuilding HR to add value
As the pressure increases for organizations to do more with less, the need to transform HR is becoming ever more important.
Virtual teams - your competitive advantage
Virtual teams are linked by collaborative technologies, work interdependently and share responsibility for their outcomes. Learn how to make them thrive!

+ more

Volume 1: Number 2

In this issue:
	Why Intellectual Capital Is The Currency For Success – Lessons From Award Winning Dr. Nick Bontis Seven Things You Need To Know To Build Great Teams Understanding And Minimising CEO Failure Successful Onboarding – How To Get Your Employees Started Off Right

+ more

Volume 1: Number 1

In this issue:
	Predictive Management How To Optimize Human Capital Choose Tomorrow`s Leaders Today Power Up Performance: 9 Ways To Keep Employees Engaged The Traits Of A True Leader

+ more

1-800 GO DRAKE